Guidelines & Policies
Cookie Policy
We may place small text files (“cookies”) on your device when you visit our website. They allow us to provide you with a personalised experience by associating your personal information with your device: they let us remember your preferences, allow third parties to provide services to you, and otherwise serve useful purposes for you.
Your internet browser generally accepts cookies automatically, but you can often change this setting, or delete cookies manually, by amending your browser settings. However, if you do so, we won’t be able to provide you with access to certain aspects of our website where cookies are necessary.
We have no access to, or control over, any cookies that our business partners use on our website; those are governed by their own privacy policies.
Privacy Policy
This Privacy Policy describes how Sieraad (“we”, “us” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sieraad.co.za (the “Site”) or otherwise communicate with us. We process personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
What Personal Information We Collect
- Information you provide directly: contact details (name, address, phone number, email), order information (billing and shipping address, payment confirmation), account credentials, customer support messages, and information you submit through our membership and preference forms (including date of birth and wine preferences).
- Usage information: device and interaction data collected automatically through cookies and similar technologies when you browse the Site.
- Information from third parties: our e-commerce, payment and delivery partners share information needed to fulfil your order.
How We Use Your Personal Information
- Products and services — to process payments, fulfil orders, manage your account and membership, and arrange shipping.
- Marketing — to send updates, release announcements and event invitations where you have consented; you can unsubscribe at any time.
- Security — to detect and prevent fraud and malicious activity.
- Communication — to provide customer support and respond to enquiries.
How We Disclose Personal Information
We disclose personal information to service providers who perform services on our behalf (payment processing, order fulfilment, delivery, data hosting, marketing platforms), with business partners as needed to provide services you request, and where required by law. We do not sell your personal information.
Children’s Data
The Site is intended for adults of legal drinking age. We do not knowingly collect personal information from anyone under 18.
Security and Retention
We take reasonable technical and organisational measures to protect your personal information, and retain it only as long as needed for the purposes above or as required by law.
Your Rights
Under POPIA you have the right to access, correct, or delete the personal information we hold about you, to object to or restrict processing, to withdraw consent, and to lodge a complaint with the Information Regulator of South Africa (complaints.IR@justice.gov.za).
Terms of Service
BY USING THIS SITE YOU AFFIRM THAT YOU ARE OF LEGAL DRINKING AGE IN SOUTH AFRICA (18 YEARS OR OLDER). Not for sale to persons under the age of 18. Alcohol is addictive — enjoy responsibly.
The Sale of Alcoholic Beverages
All orders are fulfilled by licensed retailers. Products purchased may not be resold.
Currency
All prices are quoted in South African Rand (ZAR) and are the total payable — there is nothing added at checkout. Where value-added tax applies, it is included in the price shown and disclosed on your invoice.
Shipping (South Africa Only)
We deliver nationwide within South Africa. Orders are dispatched within 2–4 business days. We do not ship internationally. Delivery is free on orders of R2,000 or more; a flat R120 delivery fee applies to smaller orders and is shown before you pay.
Returns, Refunds and Exchanges
All sales are final unless goods are defective or damaged. Where goods are defective or damaged, any delivery fee paid on that order is refunded with them. Replacements or refunds are provided only for defective or damaged items; no exchanges. Report missing, incorrect, or damaged goods to lekker@sieraad.co.za within 3 days of delivery with photographic evidence. If an order is returned to us because delivery could not be completed, a refund will be issued less the courier costs actually incurred and a R400 restocking fee.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa.
Contact
Questions or requests: lekker@sieraad.co.za — Sieraad, 210 Main Road, Greenway Rise, Somerset West, Cape Town, South Africa.